If you want custom designer checks, there is an additional charge. To order new checks, call us at (940) 686-7000 or (972) 434-3200 to have a new box of checks mailed to you. It will only take 10 minutes and your card will be mailed in less than 48 hours. PointBank can replace your Debit Card within 2 days! Simply walk into any of our convenient locations to place your order. Operators are available 24/7 to close your lost or stolen card so no one else can use it to make purchases. Order a Debit Card If your card is lost or stolen, please call 1-80.